USE OF  CREDIT CARD / DEBIT CARD / ATM

DO'S

If you lose your credit card, report the loss immediately.

When you dispose of a card at the time of renewal / up gradation, make sure to cut it diagonally before disposal.

Keep your card in a safe place. Treat it as carefully as you would treat your cash.

Ensure the card is swiped in your presence.

Make sure you conduct any ATM transaction privately.

Before you use an ATM, ensure that there are no strange objects in the insertion panel of the ATM.

Remember to take your Debit/Credit Card from ATM after your transaction.

Change your ATM PIN frequently.

Make sure that the charge slip is complete before signing.

DONT’S

Do not disclose your Credit Card Number / ATM PIN to anyone.

Do not hand over the card to anyone, even if he / she claim to represent the Bank.

Never get carried away by strangers who try to help you use the ATM machine.

Do not write the ATM PIN on the card or on a paper which you carry along with the card.

DO’S AND DONT’S FOR  ON-LINE TRANSACTIONS

Always use Bank's Net Safe feature for making online transactions. It is safe and secure

Preferably transact on sites which mandate validation of CVC2 value (the last 3 digits after the card number, mentioned on the signature panel at the back of the card).

Be discriminating when providing personal information online. Never give out your personal or account information to anyone you do not trust. And make sure you verify a business’s legitimacy by visiting its web site, calling a phone number obtained from a trusted

Source, and/or checking with a reliable resource.

Keep your passwords secret. Some online stores may require you to register with them via a user name and password before buying. Online passwords should be kept secret from outside parties the same way you protect your ATM PIN.

Look for signs of security. Identify security clues such as a lock image at the bottom of your browser, or a URL that begins with https://. These signs indicate that only you and the merchant can view your payment information.

Never send payment information via email. Information that travels over the Internet (such as email) is not fully protected from being read by outside parties. Most reputable merchant sites use encryption technologies that will protect your private data from being accessed by others as you conduct an online transaction.

Review your monthly account statement thoroughly. Immediately investigate suspicious activity to prevent any possible additional fraud before it occurs. Promptly notify your financial institution of any suspicious email activities.